Before we get started, we’ll get to know you. We’ll take a look at your brand, your tone of voice, your target audiences, and the channels where you’re active. We review existing materials, style guides, and ongoing projects. This helps us understand your context before we start the first task. We do this onboarding thoroughly once, and then our collaboration runs smoothly without constant explanations. You’ll be assigned dedicated points of contact who know your company and become more efficient over time. The longer we work together, the less you’ll need to brief us. That’s what sets us apart from an agency that starts from scratch with every project. Marketing support for marketing teams only works if this onboarding process is taken seriously.

We work in your tools, not ours. Whether your CMS is WordPress, TYPO3, or HubSpot, we manage content directly there. For collaboration, we use your project management tools—whether that’s Asana, Trello, or Jira. Approvals, files, and feedback flow through the channels you already use. This way, there’s no need for a second system that requires maintenance. When it comes to analysis and reporting, we also use your accounts and deliver metrics in the format your team is familiar with. This approach eliminates the need for coordination and makes the results immediately actionable. You don’t have to adapt to us—we adapt to you.

You decide how much support you need. For ongoing needs, there are fixed monthly hourly allocations that you can use as planned. For individual initiatives, we work on a project basis, with a clearly defined scope and budget. When a campaign is coming up, we scale up our capacity; during quieter periods, we scale it back down. This way, you only pay for what you actually use. Unlike with a permanent position, there are no fixed costs for vacation, sick leave, or downtime. And unlike with a traditional agency, you don’t have to request a new quote for every little task. The model grows with you—in both directions.

Effective collaboration depends entirely on clear responsibilities. That’s why we have dedicated points of contact whom you can reach directly, without having to go through a rotating cast of project managers. We’ll coordinate with you at a frequency that works for you—whether that’s a weekly update or a quick message in between. Tasks, status updates, and open questions are visible at all times, so no one has to follow up. If someone on your team is on vacation, we’ll keep things running smoothly because we understand the context. And when a project ends, we’ll ensure a smooth handoff of all files and access credentials. You retain ownership of everything we create for you.