A secure website requires more than just an SSL certificate. We rely on multiple layers of protection: a firewall, malware scanners, hardened login areas, two-factor authentication, and regular security audits. Attack patterns are constantly changing, so we continuously adapt our security measures. We also check the server configuration: PHP versions, file permissions, and HTTP security headers are part of our standard procedure. The same principles apply to TYPO3 and other CMS systems, with system-specific measures. We automatically monitor suspicious activity and respond immediately if a pattern is detected. Brute-force attacks, spam injections, and known exploit attempts are blocked on the spot. In addition, we log all security-related events and evaluate them regularly. If an attack does get through, our backup and recovery processes kick in: we restore your website and patch the vulnerability. For us, website maintenance and support means having someone keep an eye on things before anything goes down.

Backups are your website’s lifeline. We create full backups every day and store them off-site, separate from the web server. This ensures your data remains safe even in the event of a server failure. Our backup strategy includes full backups, incremental backups, and point-in-time recovery for emergencies. The backups save files, the database, and your website’s complete configuration. We regularly test the restoration process in a test environment to ensure everything works smoothly in an emergency. We tailor the retention period to your requirements: 30 days as standard, with longer periods available upon request. For critical changes to the website, we also create manual snapshots before making any changes. You can access and download your backup copies at any time.

Data protection isn’t a one-time project. Cookie banners, consent management, tracking integrations, and privacy policies all require regular review. We verify that your website complies with current GDPR requirements and adjust settings as laws or tools change. Our monthly compliance checks cover cookie policies, third-party tools, and data processing agreements. We only integrate new services, such as analytics tools or marketing pixels, after conducting a data protection review. The technical aspects are also part of this: data stored on European servers, encrypted transmission, and the proper integration of external services. In conjunction with accessibility requirements, we ensure that your website remains accessible to all users and compliant with the law. We document all measures comprehensively so that you are always able to provide information to regulatory authorities.

Load times directly impact user experience and SEO rankings. We continuously monitor your website’s Core Web Vitals and take action if metrics deteriorate. To do this, we use tools such as Google PageSpeed Insights and our own monitoring systems. The optimization workflow includes image optimization, caching configuration, database cleanup, and code minification. We also keep an eye on server-side factors such as the PHP version, RAM, and response times. After every update, we recheck load times because changes to the code or plugins can affect performance. Each month, we provide you with a performance report featuring specific metrics, trends, and recommendations. This allows you to understand how your website is performing and where there is room for improvement. Performance isn’t a static state—it’s an ongoing process.

When the website goes down, every minute counts. Our emergency support is there for exactly these situations: hacks, server outages, faulty updates, or unexplained errors. Maintenance customers can reach us directly, without waiting in a ticket queue. We analyze the problem, restore from a backup if necessary, and resolve the root cause. In the event of a security incident, we secure evidence, clean up the website, and document the incident. Even outside of regular maintenance, we’re here to help with technical questions about your website, new features, or customizations. Our team understands the web development behind your website and can act quickly because it understands the architecture and the code.